In short: You can cancel your subscription yourself from the dashboard — no support ticket needed. Cancellation is not immediate: it takes effect at the end of the period you have already paid for, and everything stays unlocked until then. Afterwards your account is not closed; it moves to the Free plan and your menus stay live.
1. How to cancel
Cancellation is self-service — you do not need to call us or open a ticket. In the QRpuz dashboard, go to Subscription → Manage subscription and follow the Cancel step.
From the same screen you can also pause, downgrade or upgrade your subscription.
2. When cancellation takes effect
- Cancellation is not immediate. It takes effect at the end of your current billing period.
- Until then, all paid features of your plan stay available — we do not restrict your account early because you cancelled.
- If you change your mind, you can undo the cancellation in one click any time before the period ends. The dashboard shows a "keep my plan" option.
3. What happens after cancellation
- Your account is not closed. It moves to the Free plan.
- Your menus stay live. Published QR menus keep working and your guests can still view them.
- Nothing is deleted. Your menus, categories, products and images remain.
- Free plan limits apply again (number of menus, categories and products) and the "Powered by QRpuz" badge reappears on your menu.
- Monthly AI credit top-ups stop, but your existing credits are not lost.
Deleting your account entirely is a separate action, available under Account → Privacy & Security. Account deletion cannot be undone.
4. Downgrades
- A downgrade is not applied immediately; it takes effect at the end of your current period, and your current plan benefits continue until then.
- Content that exceeds the limits of the lower plan is never deleted or locked. You can keep editing and publishing your existing menus; the limit only applies when you try to add something new.
5. Refunds on subscriptions
- Subscriptions are billed monthly in advance and renew at the end of each period unless cancelled.
- When you cancel, the current period is not refunded; in exchange you keep full access until the end of that period.
- If you believe a charge is incorrect, duplicated or not yours, email destek@qrpuz.com — we refund those.
- Refund requests are resolved within 10 business days. Approved refunds are returned to the original payment method; your bank may need additional time to post it.
6. Refunds on AI credit packs
- AI credits are digital content delivered immediately. They are added to your balance and become usable as soon as the purchase completes, so credit packs are non-refundable.
- In return: credits never expire, unused credits roll over to the next month, and they remain in your account even if you cancel your subscription.
- If you run out of credits your menu stays live — only the AI features pause. Menu management and publishing never depend on credits.
- If a technical error deducted credits without producing a result, that is a bug fix rather than a refund — email destek@qrpuz.com and we will restore the credits.
7. Physical goods and shipping
QRpuz provides digital services only. We do not sell, ship or deliver physical goods, so there is no product return or exchange process. You download your QR code as a digital file and can print it yourself.
8. Disputing a charge (chargebacks)
- QRpuz payments appear on your card statement as QRPUZ. If you see a charge you do not recognise, check this descriptor first.
- Please contact us before opening a chargeback with your bank — destek@qrpuz.com. Resolving it directly is almost always faster.
- We review and respond in writing within 10 business days.
- If a chargeback is opened through your bank, we may suspend the affected subscription until the case is resolved. If it is resolved in your favour, your account returns to normal.
- We never store your card details. Payments are taken on the payment provider's own secure page.
9. Changes to pricing and this policy
If our prices or this policy change, we will notify you by email before the change takes effect. If you do not accept it, you can cancel using the steps above.
10. Contact
destek@qrpuz.com · +971 58 543 4720 · Contact and company details